- How will the documents of the sellers will be verified?
The Admin/authorize team checks all the documents uploaded by the sellers at the time of registration and if found in order, then the seller gets approval. - Are there any help documents/manuals for Registration process/Products uploading etc. available on the portal?
Yes, all the pre-requisites and SOPs for E-commerce cycle are available on www.esaras.com portal on relevant pages(Seller Registartion). - Whether Cash on Delivery (COD) is available?
Yes, we accept orders against COD. - Is it mandatory for individual sellers to have GST no. in order to sell on eSars?
The GST Council has exempted small businesses making intra-state supplies through ecommerce platforms from taking GST registration if their turnover is below Rs 40 lakh in case of goods and Rs 20 lakh in case of services. However, such sellers need to have enrollment ID at the time of seller registration. Although, to sell online without any restriction , throughout the country , a regular and valid GST no. is required. - What about the packaging service and its charges?
Packaging is the sole responsibility of the sellers therefore he will bear all the charges realted to packaging. - If a seller fails in shipping order within stipulated time , is there any penalty in this case ?
No. there is no monetary penalty, but it can affect sellers' reviews/ Feedbacks and may result in blacklisting of the sellers. - Is there any provision on the portal to raise a complaint for reporting low quality product/ fake products?
eSaras team is expecting only the authentic products from the sellers, if the seller will sell low quality / fake products, then the sellers’ ratings can go down, help form government will stop and the seller would be blacklisted. - Will shipping charges vary with the product weight?
Yes, eSars portal will calculate the volumetric weight, as per the dimensions provided by sellers and compare it with the dead weight of the product provided by seller, Portal will consider the weight whichever is higher and hence shipping charges will be calculated accordingly.
- How will the documents of the sellers will be verified?
The operations/authorize team manually checks all the documents uploaded by the sellers at the time of registration and if found in order, then the seller gets approval. - Are there any help documents/manuals for Registration process/Products uploading etc. available on the portal?
Yes, all the pre-requisites and SOPs for E-commerce cycle are available on www.esaras.com portal on relevant pages(Seller Registartion). - Whether Cash on Delivery (COD) is available?
Yes, we accept orders against COD. - Is it mandatory for individual sellers to have GST no. in order to sell on eSars?
The GST Council has exempted small businesses making intra-state supplies through ecommerce platforms from taking GST registration if their turnover is below Rs 40 lakh in case of goods and Rs 20 lakh in case of services. However, such sellers need to have enrollment ID at the time of seller registration. Although, to sell online without any restriction , throughout the country , a regular and valid GST no. is required. - What about the packaging service and its charges?
Packaging is the sole responsibility of the sellers therefore he will bear all the charges realted to packaging. - If a seller fails in shipping order within stipulated time , is there any penalty in this case ?
No. there is no monetary penalty, but it can affect sellers' reviews/ Feedbacks and may result in blacklisting of the sellers. - Is there any provision on the portal to raise a complaint for reporting low quality product/ fake products?
eSaras team is expecting only the authentic products from the sellers, if the seller will sell low quality / fake products, then the sellers’ ratings can go down, help form government will stop and the seller would be blacklisted. - Will shipping charges vary with the product weight?
Yes, eSars portal will calculate the volumetric weight, as per the dimensions provided by sellers and compare it with the dead weight of the product provided by seller, Portal will consider the weight whichever is higher and hence shipping charges will be calculated accordingly.
- Why my account is deactivated?
It may be because your documents are mismatching or corrupted .You may contact our customer care team for more details. - Can I change my registered contact no. or email ID ?
No, the seller cannot change their contact number and email. - Can I change my GST no.?
Yes, the seller can change his/her GST number. He/she needs to provide his/her GST Certificate with all the details and email to eSaras Team at care@esaras.in. - Can I change my bank details? Do I need to get them approved?
Yes, the seller needs to update their bank details through LokOS only. Once the bank account details are updated on LokOS, the same will be automatically fetched into the eSaras portal. If the account number is not fetched, you may click the 'Refresh' button on the Profile page of the eSaras portal. - How can I change my shop profile details , shop logo and shop banner?
Yes. go to the particular seller account settings to change shop details. - I am a new seller and I want training on various modules.
eSaras Team will conduct training on various modules. Please call at eSaras toll free no. 18001020988 for the training. Mean while the seller can refer to eSaras Seller Manual (SOP) provided at vendor registration page.
- How much time will it take for product approval ?
It will take approximately 12- 24 hours to enable the products, and will be informed to sellers through email facility from our operations team. - How to edit the product on the www.eSaras.com portal?
You are advised to go to “My Product List” -> Action -> Edit. - Is seller liable for the quality of his products?
The seller should sell genuine products and authenticity of products should be maintained from the sellers side. Knowingly seller should not send the damaged/ low quality products. The seller could go through our sellers policy on our website for detailed information. - Whether a seller could use other colors than white / grey , for uploading the background colors of the products photo?
There is no specific restriction to use any color. It can vary from product to product. The seller can put other colors also, for proper look and feel of the product. - How could a seller distinguish one’s virtual shop name different from the same name of another shop store on www.esaras.in portal?
Same name probation is not allowed for virtual shops creation on our portal. - What should be the pixels of photo for Product uploading?
The seller should have to upload between 1000-4000 pixels of the product images.
- My orders are not picked up yet?
The seller orders are generally picked up within 2-3 days after creation of shipment . Please call at eSaras Team toll free no. 18001020988 for more details. - I want to know the delivery status of my order?
The seller can track the order by AWB number on his/her seller dashboard. - Label is not getting generated for my order(s)?
Once seller has generated the invoice for the order, he has to create the shipment for generating the label. He/she can refer to eSaras Order Fulfillment SOP/Order Fulfillment training video provided in Order Process Section. - I want pickup on Sunday?
The pickups on Sunday can not be scheduled. - I want to raise a complaint against Logistic Partner?
The seller can email eSaras Team at care@esaras.in or call us at our toll free number 18001020988. - I want to change my courier partner.?
Courier partners will be selected by default, there is no option available for seller to change the courier partner. - I'm not able to download the label/invoice/manifest?
The seller can take help from the “SOP for Order Fulfillment” available in Order Process Section. He/she can also contact the eSaras team, Toll Free No. 18001020988, Email Id- care@esaras.in for more details.
- I have received wrong return?
The seller are advised to make a video while opening your return products and send that to our customer care team via email at care@esaras.in. Our team will do the quality analysis and come up with the most relevant solution of your problem. - Item/s are missing in my return?
The seller is advised to make a video while opening his/her return products and send that to our eSaras customer care team via email at care@esaras.in. Our team will do the quality analysis and come up with the most relevant solution. - I have not received my Return/RTO shipment?
Generally RTO shipments will be delivered in 4-5 working days. In case if the seller has not received then he/she can call ESaras Team at our toll free number 18001020988. - I have received damaged return?
The seller is advised to make a video while opening his/her return products and send that to ESaras customer care team via email at care@esaras.in. ESaras team will do the quality analysis and come up with the most relevant solution. - I have received used product as return?
The seller is advised to make a video while opening his/her return products and send that to ESaras customer care team via email at care@esaras.in. ESaras team will do the quality analysis and come up with the most relevant solution. - Return/RTO product not received but marked delivered - Need Proof of Delivery?
Once seller receive notification regarding RTO delivery but didn't receive it actually then, kindly reach ESaras Team via email at care@esaras.in OR call @ our Toll Free No. 18001020988 - When will I receive my wrong return related compensation?
After doing the quality analysis, if the seller's return is eligible for claim. ESaras Portal will settle the seller amount in the seller's next payment cycle.
- I have not received payments for my orders?
The seller's payments will be settled in regular cycles. He/She can call us at our toll free number 18001020988 for any escalation. - I want to know about my upcoming payments?
The seller can go to “Transactions” section in his/her seller dashboard to know their payments. - Is there any commission charge that needs to be deducted for GST compliance?
eYes, 0.5% will be deducted from the final payment for sellers as we have to adhere to the Tax Deducted at Source (TDS) rulings. According to the CGST Notification 15/2024, dated July 10, 2024, dealers or traders supplying goods and/or services through e-commerce operators will receive payment after the deduction of Tax Collected at Source (TCS) at a rate of 0.5%. This rate was previously 1% until July 9, 2024, as implemented by the CBIC in Notification no. 52/2018 under the CGST Act and 02/2018 under the IGST Act. To clarify, for an intra-state supply, TCS will be collected at 0.5%, meaning 0.25% under CGST and 0.25% under SGST. Similarly, for a transaction between states, the TCS rate will be 0.5% under the IGST Act. - I want to file TDS reimbursement?
The eSaras portal will provide TDS Certificate, through this certificate the seller can apply for the same. - I want to know about Shipping charges?
Seller will bear shipping charges as per the dimensions provided by the seller. - I want to understand my settlement calculation?
Refer Calculator (In Add products Section) in the respective "seller dashboard". - I want to know about the deduction for my order?
Go to “Transactions” Section in the particular seller dashboard to know about the settlements and deductions. - How and when do I get paid?
You are eligible to get paid for the order 7 days after the order is delivered. eSaras.in ensures payment for your sales is deposited securely into your bank account.